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11 Benefits of Call Center Agent Training | US Scorebuddy QA

11 Benefits of Call Center Agent Training | US Scorebuddy QA

There are few environments as competitive or time-crunched as a busy contact center. That's why every action you take must..

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Call Center Learning & Development for a Remote Workforce

Call Center Learning & Development for a Remote Workforce

Remote call centers are here to stay. They are 27% cheaper and experience 35% less downtime than their in-office counterparts...

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6 Tips for Managing Call Center Training Courses

6 Tips for Managing Call Center Training Courses

Training is time-consuming! That’s probably the first thought you have whenever you read an article about its importance.

It’s..

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10 Call Center Training Games that Improve Employee Engagement

10 Call Center Training Games that Improve Employee Engagement

Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..

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