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4 Ways to Implement an Omnichannel Call Center Strategy | US ScorebuddyQA

4 Ways to Implement an Omnichannel Call Center Strategy | US ScorebuddyQA

Today’s businesses rely on healthy customer engagement initiatives for profitability and long-term customer loyalty. Being..

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Types of Text Analytics & How they Improve Customer Experience

Types of Text Analytics & How they Improve Customer Experience

Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, emails, live chats, call..

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The 13 Call Center Technology Trends to Watch (And Implement)

The 13 Call Center Technology Trends to Watch (And Implement)

The call center has never been more important. In a post-COVID world, high-quality customer service that can be delivered..

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Live Chat Quality Assurance Best Practices

Live Chat Quality Assurance Best Practices

Today’s customers are not as enthusiastic about phone calls as previous generations. While traditional phone support still has..

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