Today’s customers are not as enthusiastic about phone calls as previous generations. While traditional phone support still has..
Businesses that want to deliver an omnichannel experience require a laser focus on the customer. Anything less will result in..
People are the heart of a call center. While it may seem that robots are taking over the world, it is important to realize..
Today’s businesses rely on healthy customer engagement initiatives for profitability and long-term customer loyalty. Being..
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