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Live Chat Quality Assurance Best Practices

Live Chat Quality Assurance Best Practices

Today’s customers are not as enthusiastic about phone calls as previous generations. While traditional phone support still has..

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Millennials Prefer Live Chat Customer Assurance | US ScorebuddyQA

Millennials Prefer Live Chat Customer Assurance | US ScorebuddyQA

Businesses that want to deliver an omnichannel experience require a laser focus on the customer. Anything less will result in..

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The Future of QA: Automated Call Center QA Technology | US ScorebuddyQA

The Future of QA: Automated Call Center QA Technology | US ScorebuddyQA

People are the heart of a call center. While it may seem that robots are taking over the world, it is important to realize..

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Maximizing Call Center Omnichannel Engagement | US ScorebuddyQA

Maximizing Call Center Omnichannel Engagement | US ScorebuddyQA

Today’s businesses rely on healthy customer engagement initiatives for profitability and long-term customer loyalty. Being..

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