There are few environments as competitive or time-crunched as a busy contact center. That's why every action you take must..

Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps...

Training is time-consuming! That’s probably the first thought you have whenever you read an article about its importance.

It’s..

Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..