While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..

Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..

In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..

This blog has been updated on March 2019

Customer experience (CX) is often classified as an intangible concept; a concept from..

Customer experience executives in all types of organizations continually evaluate call center activities to determine what..

Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively...

One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider in the Irish market...

A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their..