Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively...

It costs more to get a new customer than to upsell an existing customer. That is why customer service and satisfaction is so..

One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider in the Irish market...

A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their..

This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued with “Correlating NPS and QA..

This blog series began with “How Call Center QA Improves NPS and Customer Experience” and continued with “Correlating NPS and..

Ever heard of Ryanair?

This innovative airline is making waves in the E.U. and around the region. An accessible and affordable..