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Understanding the Call Center Customer Journey | US ScorebuddyQA
Call Center Quality Management Predicts Brand Success | US Scorebuddy QA

Call Center Quality Management Predicts Brand Success | US Scorebuddy QA

We can all agree that brand recognition and success are elusive and hard to achieve. But there are ways of increasing brand..

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Ryanair uses Scorebuddy's QA Solution | US ScorebuddyQA

Ryanair uses Scorebuddy's QA Solution | US ScorebuddyQA

Ever heard of Ryanair?

This innovative airline is making waves in the E.U. and around the region. An accessible and affordable..

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Does Average Handle Time Ruin Call Center Performance | US Scorebuddy QA

Does Average Handle Time Ruin Call Center Performance | US Scorebuddy QA

Average Handle Time (AHT) is a productivity measure that call center agents are often encouraged to reduce or stay close to a..

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What Npower Needs to do to Improve Customer Service: Monitor Quality

What Npower Needs to do to Improve Customer Service: Monitor Quality

UK energy provider Npower has had the most complaints every quarter since the end of 2012 out of all the “big six”, the issue..

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The Difference between Good and Bad Customer Experience

The Difference between Good and Bad Customer Experience

54% of managers have said that improving the Customer Experience is a major priority in their call centre, according to the..

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Abtran | ScorebuddyQA

Abtran | ScorebuddyQA

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Allianz Global Assistance Case Study | ScorebuddyQA

Allianz Global Assistance Case Study | ScorebuddyQA

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