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Customer Experience is Essential to Company Success | US ScorebuddyQA

Customer Experience is Essential to Company Success | US ScorebuddyQA

While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..

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Empower the Employee to Deliver Exceptional Customer Service

Empower the Employee to Deliver Exceptional Customer Service

Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..

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How Both Customer Support and Customer Success Impact the Customer Experience | US ScorebuddyQA

How Both Customer Support and Customer Success Impact the Customer Experience | US ScorebuddyQA

In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..

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Tips for Improving Customer Service in Contact Centers | US ScorebuddyQA

Tips for Improving Customer Service in Contact Centers | US ScorebuddyQA

This blog has been updated on March 2019

Customer experience (CX) is often classified as an intangible concept; a concept from..

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Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Customer experience executives in all types of organizations continually evaluate call center activities to determine what..

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Using Scorecard Data To Improve Emotive CX

Using Scorecard Data To Improve Emotive CX

Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively...

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How Scorebuddy Improved Quality Assurance for Permanent TSB | US Scorebuddy QA

How Scorebuddy Improved Quality Assurance for Permanent TSB | US Scorebuddy QA

One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider in the Irish market...

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How Scorebuddy Improved CX for HR Solution Provider| US ScorebuddyQA

How Scorebuddy Improved CX for HR Solution Provider| US ScorebuddyQA

A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their..

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