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Using Scorecard Data To Improve Emotive CX

Using Scorecard Data To Improve Emotive CX

Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively...

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Tips for Improving Customer Service in Your Call Center | US ScorebuddyQA

Tips for Improving Customer Service in Your Call Center | US ScorebuddyQA

This blog was updated in March 2019

The customer experience (CX) has become a centralized focus on creating a reputable and..

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What To Look For Considering Call Center Outsourcing | US Scorebuddy QA

What To Look For Considering Call Center Outsourcing | US Scorebuddy QA

It costs more to get a new customer than to upsell an existing customer. That is why customer service and satisfaction is so..

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How to Drive More Sales by Improving Call Centre QA

How to Drive More Sales by Improving Call Centre QA

In today’s competitive marketplace, it’s becoming increasingly difficult for brands to stand out.

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How Scorebuddy Improved Quality Assurance for Permanent TSB | US Scorebuddy QA

How Scorebuddy Improved Quality Assurance for Permanent TSB | US Scorebuddy QA

One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider in the Irish market...

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Millennials Prefer Live Chat Customer Assurance | US ScorebuddyQA

Millennials Prefer Live Chat Customer Assurance | US ScorebuddyQA

Businesses that want to deliver an omnichannel experience require a laser focus on the customer. Anything less will result in..

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How Scorebuddy Improved CX for HR Solution Provider| US ScorebuddyQA

How Scorebuddy Improved CX for HR Solution Provider| US ScorebuddyQA

A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their..

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How to Correlate Internal QA Scores With Customer Sentiment | US ScorebuddyQA