Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively...

This blog was updated in March 2019

The customer experience (CX) has become a centralized focus on creating a reputable and..

It costs more to get a new customer than to upsell an existing customer. That is why customer service and satisfaction is so..

In today’s competitive marketplace, it’s becoming increasingly difficult for brands to stand out.

One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider in the Irish market...

Businesses that want to deliver an omnichannel experience require a laser focus on the customer. Anything less will result in..

A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their..

This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued with “Correlating NPS and QA..