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Soft Skills Training 101: How to Develop Soft Skills in Customer Service

Soft Skills Training 101: How to Develop Soft Skills in Customer Service

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..

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10 Call Center Training Games that Improve Employee Engagement

10 Call Center Training Games that Improve Employee Engagement

Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..

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Improve Customer Experience with Emotional Intelligence in the Contact Center

Improve Customer Experience with Emotional Intelligence in the Contact Center

The path to success is paved with quality customer experiences. Arguably, it’s the best way to increase your revenue,..

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How to Improve Customer Experience with NPS in Call Centers

How to Improve Customer Experience with NPS in Call Centers

The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and..

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[GUIDE] How to Create a Call Center Incentive Program in 8 Steps

[GUIDE] How to Create a Call Center Incentive Program in 8 Steps

Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people..

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How to Optimize Your Call Center Performance | US ScorebuddyQA

How to Optimize Your Call Center Performance | US ScorebuddyQA

Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..

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4 Ways Scorebuddy Creates a Quality Customer Experience | US ScorebuddyQA

4 Ways Scorebuddy Creates a Quality Customer Experience | US ScorebuddyQA

Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers,..

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6 Ideas to Effectively Manage Customer Service Inquiries

6 Ideas to Effectively Manage Customer Service Inquiries

The number one way to impact the level of trust your customers have with your company is by offering excellent customer..

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