Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..
Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact..
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If you are struggling to differentiate your brand, what is one of the most important number one thing you can do? Focus on..
A successful call center is a competitive advantage. It is a key differentiator for many companies—above and beyond the..
A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..
How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..