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How to Optimize Your Call Center Performance | US ScorebuddyQA

How to Optimize Your Call Center Performance | US ScorebuddyQA

Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..

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4 Ways Scorebuddy Creates a Quality Customer Experience | US ScorebuddyQA

4 Ways Scorebuddy Creates a Quality Customer Experience | US ScorebuddyQA

Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers,..

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6 Ideas for Effectively Managing All Your Customer Service Inquiries | US Scorebuddy QA

6 Ideas for Effectively Managing All Your Customer Service Inquiries | US Scorebuddy QA

The number one way to impact the level of trust your customers have with your company is by offering excellent customer..

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Customer Experience is Essential to Company Success | US ScorebuddyQA

Customer Experience is Essential to Company Success | US ScorebuddyQA

While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..

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Empower the Employee to Deliver Exceptional Customer Service

Empower the Employee to Deliver Exceptional Customer Service

Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..

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How Both Customer Support and Customer Success Impact the Customer Experience | US ScorebuddyQA

How Both Customer Support and Customer Success Impact the Customer Experience | US ScorebuddyQA

In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..

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Tips for Improving Customer Service in Contact Centers | US ScorebuddyQA

Tips for Improving Customer Service in Contact Centers | US ScorebuddyQA

This blog has been updated on March 2019

Customer experience (CX) is often classified as an intangible concept; a concept from..

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Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Customer experience executives in all types of organizations continually evaluate call center activities to determine what..

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