Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..

If you are struggling to differentiate your brand, what is one of the most important number one thing you can do? Focus on..

A successful call center is a competitive advantage. It is a key differentiator for many companies—above and beyond the..

A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..

How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..

Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..