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How to Recognize Employee Performance in Your Call Center

How to Recognize Employee Performance in Your Call Center

In the context of a professional environment, recognition refers to special notice or attention. The keyword there is special..

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How AI Text Analytics Can Improve Contact Center Quality

How AI Text Analytics Can Improve Contact Center Quality

As a contact center quality assurance manager, you’re constantly working to improve efficiency, increase productivity,..

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6 Benefits and Challenges of Call Center Outsourcing

6 Benefits and Challenges of Call Center Outsourcing

Many companies believe the only way to ensure exceptional customer experiences is to handle all call center processes..

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Understanding the Call Center Customer Journey

Understanding the Call Center Customer Journey

The best call centers put themselves into the minds of their customers. They take the time to learn who their audience is,..

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12 Strengths and Weaknesses that Set Call Center Agents Apart | ScorebuddyQA US

12 Strengths and Weaknesses that Set Call Center Agents Apart | ScorebuddyQA US

Agents are the heart of any call center. They're your first line of contact with your customers, and they can make or break..

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7 Tips to Reduce Customer Survey Fatigue & Still Get Feedback

7 Tips to Reduce Customer Survey Fatigue & Still Get Feedback

Do your customers love your product and service? What exactly do they think about your brand, your staff, and your call center?

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Contact Center Average Handle Time (AHT): Is it Important?

Contact Center Average Handle Time (AHT): Is it Important?

What makes a good customer experience? Is it the same as what makes a productive call center? There’s a lot of overlap, but..

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Customer Service Tips for Call Centers: Delighting Your Customers with Empathy

Customer Service Tips for Call Centers: Delighting Your Customers with Empathy

The goal of every organization should be to keep customers happy. It’s the definition of quality customer service. And it..

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