A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..

How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..

Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..

The path to success is paved with quality customer experiences. Arguably, it’s the best way to increase your revenue,..

The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and..

Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people..

Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..