Products
Scorebuddy QA
Scorebuddy BI
Scorebuddy Coaching
Scorebuddy Learning
Scorebuddy AI
Integrations
Use Cases
Engage Agents
Scale Quality Assurance
Boost Customer Experience
Mitigate Risk
Resources
Blog
Webinars
Ebooks
Featured page
Case Study
Whitepapers
Infographics
About Us
Pricing
Book a Demo
Free Trial
Login
Menu
Welcome to our Blog
Call Center Metrics, Platforms and News
Filter By
ALL
Call Center Management
Training
Quality Assurance
Customer Service
Others
New G2 Report: Scorebuddy a Leader in Contact Center QA
Seven times in a row—Scorebuddy has been recognized as a Leader in contact center quality assurance once again. This time around we’ve been awarded 28 badges across a wide range...
Read more
Ask the Right Questions: 11 Probing Questions for Better CX
Understanding the customer is a critical step towards solving problems and delivering exceptional...
Read more
10 Pitfalls to Avoid to Improve Your Call Center Training
The contact center can be a high-pressure environment. Customers want quick answers, efficient...
Read more
Subscribe to the Blog
Be the first to get the latest insights on call center quality assurance, customer service, and agent training
11 Reasons Why Quality Assurance Is Important
Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
Read more
G2 Summer Report: Scorebuddy a Leader in Contact Center Quality Assurance
The G2 Summer 2023 Report has arrived and—for the fifth time in a row—Scorebuddy has been named a...
Read more
11 Bold CSAT Questions to Guarantee Honest Customer Feedback
As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
Read more
8 Out-Of-The-Box Customer Service Training Ideas
An effective customer service team is an essential organizational component in pretty much every...
Read more
G2 Report Names Scorebuddy Leader in Contact Center QA
For the fourth quarter running, independent research firm G2 has named Scorebuddy a Leader in...
Read more
Introduce the ABC Mentality in Your Call Center & Boost Revenue
If implemented correctly, the Always Be Closing (ABC) mentality can significantly boost your call...
Read more
Prev
1
2
3
4
5
Next