In the context of a professional environment, recognition refers to special notice or attention. The keyword there is special..

As a contact center quality assurance manager, you’re constantly working to improve efficiency, increase productivity,..

Many companies believe the only way to ensure exceptional customer experiences is to handle all call center processes..

The best call centers put themselves into the minds of their customers. They take the time to learn who their audience is,..

Agents are the heart of any call center. They're your first line of contact with your customers, and they can make or break..

Do your customers love your product and service? What exactly do they think about your brand, your staff, and your call center?

What makes a good customer experience? Is it the same as what makes a productive call center? There’s a lot of overlap, but..

The goal of every organization should be to keep customers happy. It’s the definition of quality customer service. And it..