A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..
How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..
Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..
Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..
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The path to success is paved with quality customer experiences. Arguably, it’s the best way to increase your revenue,..
The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and..
Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people..