Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact..

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..

If you are struggling to differentiate your brand, what is one of the most important number one thing you can do? Focus on..

A successful call center is a competitive advantage. It is a key differentiator for many companies—above and beyond the..

A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..