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Call Center Training Software: The Guide

Call Center Training Software: The Guide

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

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13 Awesome Ways to Acknowledge Employee Performance

13 Awesome Ways to Acknowledge Employee Performance

Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..

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Customer Service as a Differentiator: The Call Center Guide

Customer Service as a Differentiator: The Call Center Guide

If you are struggling to differentiate your brand, what is one of the most important number one thing you can do? Focus on..

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How to Solve the Top Challenges Call Center QA Teams Face

How to Solve the Top Challenges Call Center QA Teams Face

A successful call center is a competitive advantage. It is a key differentiator for many companies—above and beyond the..

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How to Improve Customer Experience in Call Centers in 7 Steps

How to Improve Customer Experience in Call Centers in 7 Steps

A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..

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How to Measure Emotional Intelligence in Customer Service Employees

How to Measure Emotional Intelligence in Customer Service Employees

How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..

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Soft Skills Training 101: How to Develop Soft Skills in Customer Service

Soft Skills Training 101: How to Develop Soft Skills in Customer Service

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..

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10 Call Center Training Games that Improve Employee Engagement

10 Call Center Training Games that Improve Employee Engagement

Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..

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