<img height="1" width="1" style="display:none;" alt="linkedin pixel code" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    New G2 Report: Scorebuddy a Leader in Contact Center QA

    Seven times in a row—Scorebuddy has been recognized as a Leader in contact center quality assurance once again. This time around we’ve been awarded 28 badges across a wide range...
    Read more

    Ask the Right Questions: 11 Probing Questions for Better CX

    Understanding the customer is a critical step towards solving problems and delivering exceptional...
    Read more

    10 Pitfalls to Avoid to Improve Your Call Center Training

    The contact center can be a high-pressure environment. Customers want quick answers, efficient...
    Read more

    Subscribe to the Blog

    Be the first to get the latest insights on call center quality assurance, customer service, and agent training

    11 Reasons Why Quality Assurance Is Important

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
    Read more

    G2 Summer Report: Scorebuddy a Leader in Contact Center Quality Assurance

    The G2 Summer 2023 Report has arrived and—for the fifth time in a row—Scorebuddy has been named a...
    Read more

    11 Bold CSAT Questions to Guarantee Honest Customer Feedback

    As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
    Read more

    8 Out-Of-The-Box Customer Service Training Ideas

    An effective customer service team is an essential organizational component in pretty much every...
    Read more

    G2 Report Names Scorebuddy Leader in Contact Center QA

    For the fourth quarter running, independent research firm G2 has named Scorebuddy a Leader in...
    Read more

    Introduce the ABC Mentality in Your Call Center & Boost Revenue

    If implemented correctly, the Always Be Closing (ABC) mentality can significantly boost your call...
    Read more