Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..
Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact..
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Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..
If you are struggling to differentiate your brand, what is one of the most important number one thing you can do? Focus on..
A successful call center is a competitive advantage. It is a key differentiator for many companies—above and beyond the..