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The Anatomy of a Really Good Customer Service Call

The Anatomy of a Really Good Customer Service Call

Your call center agents are key to your company’s success. They are the first point of contact with your customers and..

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Can Speech Analytics Deliver Effective QA? | US Scorebuddy

Can Speech Analytics Deliver Effective QA? | US Scorebuddy

Your contact center and the teams that staff it are ultimately responsible for delivering a consistent and positive customer..

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Why You Need to Be Tracking First Call Resolution | US ScorebuddyQA

Why You Need to Be Tracking First Call Resolution | US ScorebuddyQA

For one-third of your customers, you have just one chance to make a positive impression, or they’ll switch companies. So, it..

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The Biggest Call Center Challenges and Exactly How to Solve Them

The Biggest Call Center Challenges and Exactly How to Solve Them

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

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