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Known Risk Factors for Call Center Regulatory Compliance | US Scorebuddy QA

Known Risk Factors for Call Center Regulatory Compliance | US Scorebuddy QA

The call center is your first point of contact with your customers. It’s your opportunity to build relationships, develop..

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How to Use Agent Scorecards for Call Center Quality Assurance

How to Use Agent Scorecards for Call Center Quality Assurance

Customers have so many choices available to them and can easily switch to another company, leaving businesses and brand..

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Implement Effective Call Center Quality Assurance Program | US ScorebuddyQA

Implement Effective Call Center Quality Assurance Program | US ScorebuddyQA

Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..

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Text Analytics for Call Centers: A Rich Source of Insight into your Customers

Text Analytics for Call Centers: A Rich Source of Insight into your Customers

Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact..

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Call Center Training Using Repeat Call and Root Cause Analysis

Call Center Training Using Repeat Call and Root Cause Analysis

When a customer contacts your call center, they are typically upset and looking for a solution to their problem. They want you..

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Quality Assurance and the Healthcare Contact Center

Quality Assurance and the Healthcare Contact Center

This article written by Mary May, Head of QA Division, RelateCare, a long term Scorebuddy customer, originally appeared here: 

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The Anatomy of a Really Good Customer Service Call

The Anatomy of a Really Good Customer Service Call

Your call center agents are key to your company’s success. They are the first point of contact with your customers and..

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Can Speech Analytics Deliver Effective QA? | US Scorebuddy

Can Speech Analytics Deliver Effective QA? | US Scorebuddy

Your contact center and the teams that staff it are ultimately responsible for delivering a consistent and positive customer..

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