Customers have so many choices available to them and can easily switch to another company, leaving businesses and brand..
Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..
Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact..
When a customer contacts your call center, they are typically upset and looking for a solution to their problem. They want you..
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This article written by Mary May, Head of QA Division, RelateCare, a long term Scorebuddy customer, originally appeared here:
Your call center agents are key to your company’s success. They are the first point of contact with your customers and..
Your contact center and the teams that staff it are ultimately responsible for delivering a consistent and positive customer..
For one-third of your customers, you have just one chance to make a positive impression, or they’ll switch companies. So, it..