<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">
logo.svg
Quality Assurance and the Healthcare Contact Center

Quality Assurance and the Healthcare Contact Center

This article written by Mary May, Head of QA Division, RelateCare, a long term Scorebuddy customer, originally appeared here: 

Read More
The Anatomy of a Really Good Customer Service Call

The Anatomy of a Really Good Customer Service Call

Your call center agents are key to your company’s success. They are the first point of contact with your customers and..

Read More
Can Speech Analytics deliver effective QA? | US Scorebuddy

Can Speech Analytics deliver effective QA? | US Scorebuddy

Your contact center and the teams that staff it are ultimately responsible for delivering a consistent and positive customer..

Read More
Why You Need to Be Tracking First Call Resolution | US ScorebuddyQA

Why You Need to Be Tracking First Call Resolution | US ScorebuddyQA

For one-third of your customers, you have just one chance to make a positive impression, or they’ll switch companies

Read More
The Biggest Call Center Challenges and Exactly How to Solve Them

The Biggest Call Center Challenges and Exactly How to Solve Them

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

Read More
What Does Quality Monitoring Mean in a Call Center | US ScorebuddyQA

What Does Quality Monitoring Mean in a Call Center | US ScorebuddyQA

Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..

Read More
Repeat Call Analysis for Agent Training in the Call Center | US Scorebuddy QA

Repeat Call Analysis for Agent Training in the Call Center | US Scorebuddy QA

Root cause analysis in the call center means looking beyond the superficial and identifying the problem’s core. Most negative..

Read More
Improve Agent Performance with Scorecard Data | US ScorebuddyQA

Improve Agent Performance with Scorecard Data | US ScorebuddyQA

Quality assurance is a must in today’s customer experience culture. Customers have so many choices available to them and can..

Read More