The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..
Fact: On average, more than half of customers will defect–leaving a company flatly–based on bad customer experiences, without..
Read More
Burnout is a problem for many workers, regardless of job title. But when your front-line agents experience this malaise, it..
Quality Assessment and Assurance is not just something the customer service and quality departments care about. There are more..
Subscribe to the Blog
Need to boost morale and recognize call center agents for the work? This blog outlines 15 easy-to-implement tips for giving..
Need to improve call center performance? You’re not alone! Here is a list of quick call center training tips that you can..
Expecting employees to do the job they are paid to do is often a given but how often do you thank them or give them formal..
New research carried out by Call Center IQ showed that QA metrics for calls were the most popular metrics for measuring..