Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

The coronavirus has changed work as we knew it for the foreseeable future. Many companies have moved to remote work, including..

Feedback is something that many people dread receiving and giving. For some reason, we believe that if we are getting..

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..

Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..