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Call Center Customer Relationship Management is Critical to the Customer Experience

Call Center Customer Relationship Management is Critical to the Customer Experience

Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

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How to Build a Great Customer Service Scorecard

How to Build a Great Customer Service Scorecard

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

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Call Center Training Software: The Guide

Call Center Training Software: The Guide

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

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Top Call Center Training Tips and Best Practices

Top Call Center Training Tips and Best Practices

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

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8 Ways to Avoid Call Center Agent Burnout Intensified During a Crisis

8 Ways to Avoid Call Center Agent Burnout Intensified During a Crisis

The coronavirus has changed work as we knew it for the foreseeable future. Many companies have moved to remote work, including..

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How to Give Call Center Quality Feedback that Works

How to Give Call Center Quality Feedback that Works

Feedback is something that many people dread receiving and giving. For some reason, we believe that if we are getting..

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Soft Skills Training 101: How to Develop Soft Skills in Customer Service

Soft Skills Training 101: How to Develop Soft Skills in Customer Service

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..

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10 Call Center Training Games that Improve Employee Engagement

10 Call Center Training Games that Improve Employee Engagement

Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..

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