The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..

Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps...

Every year, 30-45% of call center employees leave their jobs, and 79% of people quit their jobs due to a “lack of..

Training is time-consuming! That’s probably the first thought you have whenever you read an article about its importance.

It’s..

Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..