The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..

Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps...

Every year, 30-45% of call center employees leave their jobs, and 79% of people quit their jobs due to a “lack of..

Training is time-consuming! That’s probably the first thought you have whenever you read an article about its importance.
It’s..

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Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..