While a call center's primary purpose is delivering the best possible customer service, part of that equation should also..
In the context of a professional environment, recognition refers to special notice or attention. The keyword there is special..
Even if someone loves your company or product, 59% of people will walk away after several bad experiences, and 17% will..
Training is one of the most essential investments you can make for your contact center. Every dollar you spend on training..
Subscribe to the Blog
The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..
Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps...