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Develop a Contact Center Services Learning Module for Your Team

Develop a Contact Center Services Learning Module for Your Team

Training is one of the most essential investments you can make for your contact center. Every dollar you spend on training..

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Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..

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Top 5 Most Effective Call Center Learning & Development Methods | US Scorebuddy QA

Top 5 Most Effective Call Center Learning & Development Methods | US Scorebuddy QA

Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps...

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Employee Recognition Ideas for Call Center Agents: Key to Happy Employees | US Scorebuddy QA

Employee Recognition Ideas for Call Center Agents: Key to Happy Employees | US Scorebuddy QA

Every year, 30-45% of call center employees leave their jobs, and 79% of people quit their jobs due to a “lack of..

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6 Tips for Managing Call Center Training Courses

6 Tips for Managing Call Center Training Courses

Training is time-consuming! That’s probably the first thought you have whenever you read an article about its importance.

It’s..

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Call Center Customer Relationship Management is Critical to the Customer Experience

Call Center Customer Relationship Management is Critical to the Customer Experience

Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

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How to Build a Great Customer Service Scorecard

How to Build a Great Customer Service Scorecard

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

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Call Center Training Software: The Guide

Call Center Training Software: The Guide

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

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