Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

The coronavirus has changed work as we knew it for the foreseeable future. Many companies have moved to remote work, including..

Feedback is something that many people dread receiving and giving. For some reason, we believe that if we are getting..

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..

Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..

Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people..