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10 Ways to Improve Call Center Sales Training

10 Ways to Improve Call Center Sales Training

While a call center's primary purpose is delivering the best possible customer service, part of that equation should also..

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How to Recognize Employee Performance in Your Call Center

How to Recognize Employee Performance in Your Call Center

In the context of a professional environment, recognition refers to special notice or attention. The keyword there is special..

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How to Use Negative Customer Experience in the Call Center as a Training Tool

How to Use Negative Customer Experience in the Call Center as a Training Tool

Even if someone loves your company or product, 59% of people will walk away after several bad experiences, and 17% will..

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Develop a Contact Center Services Learning Module for Your Team

Develop a Contact Center Services Learning Module for Your Team

Training is one of the most essential investments you can make for your contact center. Every dollar you spend on training..

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Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..

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Top 5 Most Effective Call Center Learning & Development Methods | US Scorebuddy QA

Top 5 Most Effective Call Center Learning & Development Methods | US Scorebuddy QA

Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps...

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Employee Recognition Ideas for Call Center Agents: Key to Happy Employees | US Scorebuddy QA

Employee Recognition Ideas for Call Center Agents: Key to Happy Employees | US Scorebuddy QA

Every year, 30-45% of call center employees leave their jobs, and 79% of people quit their jobs due to a “lack of..

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6 Tips for Managing Call Center Training Courses

6 Tips for Managing Call Center Training Courses

Training is time-consuming! That’s probably the first thought you have whenever you read an article about its importance.

It’s..

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