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    Call Center Metrics, Platforms and News

    How to Put Together the Best Call Center Coaching Plan

    Call center coaching is a vital tool for boosting operational efficiency, as well as agent performance and engagement. This type of guidance can be tailored to fit each...
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    10 Pitfalls to Avoid to Improve Your Call Center Training

    The contact center can be a high-pressure environment. Customers want quick answers, efficient...
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    Scorebuddy Coaching: The Next Big Step in Call Center QA

    Rising customer expectations, demanding performance targets, emerging new technology—working in a...
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    8 Out-Of-The-Box Customer Service Training Ideas

    An effective customer service team is an essential organizational component in pretty much every...
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    What is Attrition Rate? Reduce Turnover, Improve Call Center Agent Retention

    High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given...
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    Call And Contact Center Manager Best Practices In 2023

    Effective management is essential for a successful call center. A great manager must lead by...
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    Way to the Top: How to Encourage Your Call Center Agents to Advance on a Customer Service Career Path

    The customer service industry can be challenging, but it can also be immensely rewarding. If you...
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    On the Clock: 10 Time Management Tips to Enhance Call Center Performance

    Effective time management is one of the keys to success in any field, particularly in the demanding...
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    Playing the Long Game: 7 Ways to Foster Customer Loyalty in the Call Center

    In the hyper-competitive world of the call center, customer loyalty is vital for brand value, lead...
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