While a call center's primary purpose is delivering the best possible customer service, part of that equation should also..

In the context of a professional environment, recognition refers to special notice or attention. The keyword there is special..

Even if someone loves your company or product, 59% of people will walk away after several bad experiences, and 17% will..

Training is one of the most essential investments you can make for your contact center. Every dollar you spend on training..

The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..

Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps...

Every year, 30-45% of call center employees leave their jobs, and 79% of people quit their jobs due to a “lack of..

Training is time-consuming! That’s probably the first thought you have whenever you read an article about its importance.

It’s..