Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..
Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..
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The coronavirus has changed work as we knew it for the foreseeable future. Many companies have moved to remote work, including..
Feedback is something that many people dread receiving and giving. For some reason, we believe that if we are getting..
Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..