Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

The coronavirus has changed work as we knew it for the foreseeable future. Many companies have moved to remote work, including..

Feedback is something that many people dread receiving and giving. For some reason, we believe that if we are getting..

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..