The contact center is the beating heart of every organization. It’s at the forefront of customer interaction. And since your..
Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, emails, live chats, call..
What makes a good customer experience? Is it the same as what makes a productive call center? There’s a lot of overlap, but..
Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..
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