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How to Measure Call Quality Parameters with Quality Assurance Metrics

How to Measure Call Quality Parameters with Quality Assurance Metrics

When it comes to customer service, nothing will bring a business to its knees faster than bad customer service. A startling ..

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Measuring KPIs to Improve Call Center Quality Assurance

Measuring KPIs to Improve Call Center Quality Assurance

When it comes to Key Performance Indicators (KPIs), one thing is true. When handled correctly, they can significantly improve..

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How to Measure Agent Productivity with Call Center QA Metrics

How to Measure Agent Productivity with Call Center QA Metrics

The key components of a successful call center — expert management, highly skilled customer service agents, and a solid..

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Using Call Center Quality Assurance Software To Boost Performance

Using Call Center Quality Assurance Software To Boost Performance

The success of your call center reflects the success of your brand as a whole. After all, when you delight your customers with..

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5 Steps for Effective Call Quality Monitoring in Your Call Center

5 Steps for Effective Call Quality Monitoring in Your Call Center

Your contact center plays a critical role in the customer experience (CX). It’s a direct connection to your customers. And..

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How to Build a Tactical QA Framework for your Call Center | ScorebuddyQA US

How to Build a Tactical QA Framework for your Call Center | ScorebuddyQA US

This is blog #3 in our Contact Center Quality Assurance Framework Series. You can blog #1 and blog #2 here.

Tactical planning..

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5 Ways to Leverage Text Analytics for Customer Surveys | US Scorebuddy QA

5 Ways to Leverage Text Analytics for Customer Surveys | US Scorebuddy QA

What do your customers think about your business?

As a contact center, answering that question with deep insight and accuracy..

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QA Framework Guidelines Every Contact Center Manager Needs | US Scorebuddy QA

QA Framework Guidelines Every Contact Center Manager Needs | US Scorebuddy QA

Since the start of the pandemic, high-quality customer service has become more imperative than ever. In fact, post-COVID, 59%..

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