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How Text Analytics Connects Your Call Center to Your Business Initiatives | US Scorebuddy QA

How Text Analytics Connects Your Call Center to Your Business Initiatives | US Scorebuddy QA

The contact center is the beating heart of every organization. It’s at the forefront of customer interaction. And since your..

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Types of Text Analytics & How they Improve Customer Experience

Types of Text Analytics & How they Improve Customer Experience

Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, emails, live chats, call..

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Contact Center Average Handle Time (AHT): Is it Important?

Contact Center Average Handle Time (AHT): Is it Important?

What makes a good customer experience? Is it the same as what makes a productive call center? There’s a lot of overlap, but..

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Implement Effective Call Center Quality Assurance Program | US ScorebuddyQA

Implement Effective Call Center Quality Assurance Program | US ScorebuddyQA

Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..

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