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Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

This blog has been updated in April 2019

Companies that carefully gather and assess call center data have more effective call..

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Why You Should Integrate Zendesk with Scorebuddy

Why You Should Integrate Zendesk with Scorebuddy

Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

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The Biggest Call Center Challenges and Exactly How to Solve Them

The Biggest Call Center Challenges and Exactly How to Solve Them

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

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How Call Center Quality Assurance Metrics Impact KPIs | US ScorebuddyQA

How Call Center Quality Assurance Metrics Impact KPIs | US ScorebuddyQA

QA is a process that measures call center and individual agent performance. Your QA metrics represent the various facts and..

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The 9 Habits of Highly Effective Call Center Managers

The 9 Habits of Highly Effective Call Center Managers

The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..

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How Scorebuddy Improved Quality Assurance for Permanent TSB | US Scorebuddy QA

How Scorebuddy Improved Quality Assurance for Permanent TSB | US Scorebuddy QA

One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider in the Irish market...

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How Scorebuddy Improved CX for HR Solution Provider| US ScorebuddyQA

How Scorebuddy Improved CX for HR Solution Provider| US ScorebuddyQA

A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their..

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Ryanair uses Scorebuddy's QA Solution | US ScorebuddyQA

Ryanair uses Scorebuddy's QA Solution | US ScorebuddyQA

Ever heard of Ryanair?

This innovative airline is making waves in the E.U. and around the region. An accessible and affordable..

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