What makes a good customer experience? Is it the same as what makes a productive call center? There’s a lot of overlap, but..
The call center has never been more important. In a post-COVID world, high-quality customer service that can be delivered..
Are your customers happy with your service?
Are your call center agents doing their jobs and meeting business goals?
A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..
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Every company wants to be more productive. After all, if more is accomplished every day, profits increase, employee engagement..
Contact centers are essential to everything from building brand loyalty to improving efficiency and productivity and..
The value of big data lies in how you analyze it. Gathering and analyzing structured and unstructured data is important to..