<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">
logo.svg
The 13 Call Center Technology Trends to Watch (And Implement)

The 13 Call Center Technology Trends to Watch (And Implement)

The call center has never been more important. In a post-COVID world, high-quality customer service that can be delivered..

Read More
How to Analyze Contact Center Quality Monitoring Reports

How to Analyze Contact Center Quality Monitoring Reports

Are your customers happy with your service?

Are your call center agents doing their jobs and meeting business goals?

Is your..

Read More
How to Improve Customer Experience in Call Centers in 7 Steps

How to Improve Customer Experience in Call Centers in 7 Steps

A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..

Read More
How to Create a QA Framework for Your Call Center | Scorebuddy QA

How to Create a QA Framework for Your Call Center | Scorebuddy QA

Contact centers are essential to everything from building brand loyalty to improving efficiency and productivity and..

Read More
How to Capture & Analyze QA Data to Improve Call Center Outcomes

How to Capture & Analyze QA Data to Improve Call Center Outcomes

The value of big data lies in how you analyze it. Gathering and analyzing structured and unstructured data is important to..

Read More
How to Improve Customer Experience with NPS in Call Centers

How to Improve Customer Experience with NPS in Call Centers

The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and..

Read More
Adding Quality Metrics to Your Data Analytics | US ScorebuddyQA

Adding Quality Metrics to Your Data Analytics | US ScorebuddyQA

If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. 

How can you tell if you’re..
Read More
The Best Way To Measure Call Center Quality Assurance Metrics | US ScorebuddyQA

The Best Way To Measure Call Center Quality Assurance Metrics | US ScorebuddyQA

If you are a call center or quality assurance manager, then you likely use call center metrics to measure your agents'..

Read More