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7 Tips to Reduce Customer Survey Fatigue & Still Get Feedback | US Scorebuddy QA

7 Tips to Reduce Customer Survey Fatigue & Still Get Feedback | US Scorebuddy QA

Do your customers love your product and service? What exactly do they think about your brand, your staff, and your call center?

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Contact Center Average Handle Time (AHT): Is it Important?

Contact Center Average Handle Time (AHT): Is it Important?

What makes a good customer experience? Is it the same as what makes a productive call center? There’s a lot of overlap, but..

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The 13 Call Center Technology Trends to Watch (And Implement)

The 13 Call Center Technology Trends to Watch (And Implement)

The call center has never been more important. In a post-COVID world, high-quality customer service that can be delivered..

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How to Analyze Contact Center Quality Monitoring Reports

How to Analyze Contact Center Quality Monitoring Reports

Are your customers happy with your service?

Are your call center agents doing their jobs and meeting business goals?

Is your..

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How to Improve Customer Experience in Call Centers in 7 Steps

How to Improve Customer Experience in Call Centers in 7 Steps

A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..

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10 Tips to Measure & Improve Call Center Productivity

10 Tips to Measure & Improve Call Center Productivity

Every company wants to be more productive. After all, if more is accomplished every day, profits increase, employee engagement..

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How to Create a QA Framework for Your Call Center | Scorebuddy QA

How to Create a QA Framework for Your Call Center | Scorebuddy QA

This is Blog #1 in our Contact Center Quality Assurance Framework Series.

Contact centers are essential to everything from..

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How to Capture & Analyze QA Data to Improve Call Center Outcomes

How to Capture & Analyze QA Data to Improve Call Center Outcomes

The value of big data lies in how you analyze it. Gathering and analyzing structured and unstructured data is important to..

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