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Who Are the QA Stakeholders in Your Call Center?

Who Are the QA Stakeholders in Your Call Center?

Quality Assessment and Assurance is not just something the customer service and quality departments care about. There are more..

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How To Build A Call Center Agent Recognition Program | US ScorebuddyQA

How To Build A Call Center Agent Recognition Program | US ScorebuddyQA

Need to boost morale and recognize call center agents for the work? This blog outlines 15 easy-to-implement tips for giving..

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Call Center Training Tips That Improve Performance

Call Center Training Tips That Improve Performance

Need to improve call center performance? You’re not alone! Here is a list of quick call center training tips that you can..

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13 Awesome Ways to Acknowledge Employee Performance

13 Awesome Ways to Acknowledge Employee Performance

Expecting employees to do the job they are paid to do is often a given but how often do you thank them or give them formal..

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