
Fact: On average, more than half of customers will defect–leaving a company flatly–based on bad customer experiences, without..
Read More

You're probably in a leadership role because you have genuine enthusiasm for your business. Its mission is probably near and..

Quality Assessment and Assurance is not just something the customer service and quality departments care about. There are more..

Need to boost morale and recognize call center agents for the work?
Check out these 15 easy-to-implement tips for giving..

Subscribe to the Blog