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    Scorebuddy Employee Q&A: Account Executive David

    David Magee is an Account Executive at Scorebuddy and, as you’ll soon find out, a fan of golden retrievers, wrestling legends, and Breaking Bad. Read on to learn how David came...
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    Scorebuddy Employee Q&A: Product Owner Harry

    Harry McIntyre is the Product Owner here at Scorebuddy and, as the voice of the Scorebuddy Academy...
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    Why Call Center Consumer Affairs Complaints Present an Opportunity

    In the age of social media, customers have a platform to vent their frustrations 24 hours a day,...
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    How to Use the Power of Data In Call Center Analytics?

    Every customer interaction brings many valuable data. However, according to some studies, just 17...
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    11 ways to Improve Call Center Quality

    It’s well known that the phone is one of the most frustrating customer service channels for US...
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    All about Consumer Affairs Complaint & How to Solve it?

    No matter how hard you provide excellent products and customer service, dissatisfied customers...
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    Top 8 Call Center Assessments for Better Hiring

    A call center is essential to a company's operations since it is the hub for engaging customers,...
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    7 Companies Known for Having the Worst Customer Service

    Customer service is critical to a company's growth. However, how an organization approaches...
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    7 Creative Ways to Recognize Contact Center Agents

    There is no doubt that call center agents have demanding jobs. From handling angry customers to...
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