Customer data is critical to the success of a contact center operation. It’s how you improve the customer experience, avoid..

Since the start of the pandemic, high-quality customer service has become more imperative than ever. In fact, post-COVID, 59%..

As a call center manager, it is your job to motivate, encourage, train, and help your agents in whatever way you can. In fact,..

The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..

Every year, 30-45% of call center employees leave their jobs, and 79% of people quit their jobs due to a “lack of..

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

In our fast-paced world, first impressions matter, and they have a big impact when dealing with customers. You only have one..