Customer data is critical to the success of a contact center operation. It’s how you improve the customer experience, avoid..
Since the start of the pandemic, high-quality customer service has become more imperative than ever. In fact, post-COVID, 59%..
As a call center manager, it is your job to motivate, encourage, train, and help your agents in whatever way you can. In fact,..
The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..
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