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Hiring for Customer Service Soft Skills and Emotional Intelligence

Hiring for Customer Service Soft Skills and Emotional Intelligence

To be successful in a call center, agents must be able to deal with a high volume of angry, confused, and frustrated..

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7 Reasons Why a Call Center Quality Scorecard Template is a Bad Idea

7 Reasons Why a Call Center Quality Scorecard Template is a Bad Idea

People forget that spreadsheets were developed as computerized replacements of paper accounting worksheets, useful for..

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The Anatomy of a Really Good Customer Service Call

The Anatomy of a Really Good Customer Service Call

Your call center agents are key to your company’s success. They are the first point of contact with your customers and..

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Call Center Incentive Programs To Improve Customer Satisfaction | US Scorebuddy QA

Call Center Incentive Programs To Improve Customer Satisfaction | US Scorebuddy QA

This blog has been updated in July 2019

Working as a call center agent can seem like a tedious, thankless job. In some cases,..

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11 Top Ways to Improve Call Center QA | US ScorebuddyQA

11 Top Ways to Improve Call Center QA | US ScorebuddyQA

This blog has been updated in June 2019

When it comes to improving call center quality assurance (QA), the central issue for..

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6 Ideas for Effectively Managing All Your Customer Service Inquiries | US Scorebuddy QA

6 Ideas for Effectively Managing All Your Customer Service Inquiries | US Scorebuddy QA

The number one way to impact the level of trust your customers have with your company is by offering excellent customer..

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Tips for Improving Customer Service in Contact Centers | US ScorebuddyQA

Tips for Improving Customer Service in Contact Centers | US ScorebuddyQA

This blog has been updated on March 2019

Customer experience (CX) is often classified as an intangible concept; a concept from..

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Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Customer experience executives in all types of organizations continually evaluate call center activities to determine what..

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