To be successful in a call center, agents must be able to deal with a high volume of angry, confused, and frustrated..
People forget that spreadsheets were developed as computerized replacements of paper accounting worksheets, useful for..
Your call center agents are key to your company’s success. They are the first point of contact with your customers and..
This blog has been updated in July 2019
Working as a call center agent can seem like a tedious, thankless job. In some cases,..
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This blog has been updated in June 2019
When it comes to improving call center quality assurance (QA), the central issue for..
The number one way to impact the level of trust your customers have with your company is by offering excellent customer..
This blog has been updated on March 2019
Customer experience (CX) is often classified as an intangible concept; a concept from..
Customer experience executives in all types of organizations continually evaluate call center activities to determine what..