As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..
In our fast-paced world, first impressions matter, and they have a big impact when dealing with customers. You only have one..
Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..
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If you are struggling to differentiate your brand, what is one of the most important number one thing you can do? Focus on..
A successful call center is a competitive advantage. It is a key differentiator for many companies—above and beyond the..