A successful call center is a competitive advantage. It is a key differentiator for many companies—above and beyond the..
The customer experience has never been more critical. Companies that lead in customer experience outperform laggards by almost..
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The coronavirus has changed work as we knew it for the foreseeable future. Many companies have moved to remote work, including..
To be successful in a call center, agents must be able to deal with a high volume of angry, confused, and frustrated..