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Scorebuddy Named 'Best Software Company' in Latest G2 Awards
Following on from Scorebuddy’s 28-badge haul in the Winter 2024 edition of the G2 Report, we’re thrilled to announce that we’ve now earned a G2 Best Software Award.
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Build the Best Call Center Optimization Workflow in 10 Steps
As customer expectations continue to rise, and the importance of delivering top-notch customer...
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4 Biggest Call Center Outsourcing Companies in the US Now
Call center outsourcing has been popular for decades now. But as companies grow more extensive and...
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How to Outsource Your Call Center: 9 Ways to Do It Right
Outsourcing your call center can be stressful, with concerns over a drop in customer service...
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New G2 Report: Scorebuddy a Leader in Contact Center QA
Seven times in a row—Scorebuddy has been recognized as a Leader in contact center quality assurance...
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12 Call Center Outsourcing KPIs You Need to Focus On
Outsourcing your call center functions can be a strategic move, allowing your company to focus on...
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How to Find the Best Software for Call & Contact Center Outsourcing
Did you know that nearly 73% of consumers will switch to a competitor after multiple bad...
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The Future Of Call Center Outsourcing Technologies: 4 Big Tech Trends
Call center outsourcing has become a common strategy for customer service in the digital age....
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10 Pitfalls to Avoid to Improve Your Call Center Training
The contact center can be a high-pressure environment. Customers want quick answers, efficient...
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