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12 Strengths and Weaknesses that Set Call Center Agents Apart | ScorebuddyQA US

12 Strengths and Weaknesses that Set Call Center Agents Apart | ScorebuddyQA US

Agents are the heart of any call center. They're your first line of contact with your customers, and they can make or break..

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Generate New Revenue Using Data Monetization | US ScorebuddyQA

Generate New Revenue Using Data Monetization | US ScorebuddyQA

Customer data is critical to the success of a contact center operation. It’s how you improve the customer experience, avoid..

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QA Framework Guidelines Every Contact Center Manager Needs | US Scorebuddy QA

QA Framework Guidelines Every Contact Center Manager Needs | US Scorebuddy QA

Since the start of the pandemic, high-quality customer service has become more imperative than ever. In fact, post-COVID, 59%..

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4 Ways Call Center Managers Can Improve Their Skills | US Scorebuddy QA

4 Ways Call Center Managers Can Improve Their Skills | US Scorebuddy QA

As a call center manager, it is your job to motivate, encourage, train, and help your agents in whatever way you can. In fact,..

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Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..

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Employee Recognition Ideas for Call Center Agents: Key to Happy Employees | US Scorebuddy QA

Employee Recognition Ideas for Call Center Agents: Key to Happy Employees | US Scorebuddy QA

Every year, 30-45% of call center employees leave their jobs, and 79% of people quit their jobs due to a “lack of..

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How to Build a Great Customer Service Scorecard

How to Build a Great Customer Service Scorecard

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

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Call Center Training Software: The Guide

Call Center Training Software: The Guide

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

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