<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">
logo.svg
4 Ways Call Center Managers Can Improve Their Skills | US Scorebuddy QA

4 Ways Call Center Managers Can Improve Their Skills | US Scorebuddy QA

As a call center manager, it is your job to motivate, encourage, train, and help your agents in whatever way you can. In fact,..

Read More
Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..

Read More
Employee Recognition Ideas for Call Center Agents: Key to Happy Employees | US Scorebuddy QA

Employee Recognition Ideas for Call Center Agents: Key to Happy Employees | US Scorebuddy QA

Every year, 30-45% of call center employees leave their jobs, and 79% of people quit their jobs due to a “lack of..

Read More
How to Build a Great Customer Service Scorecard

How to Build a Great Customer Service Scorecard

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

Read More
Call Center Training Software: The Guide

Call Center Training Software: The Guide

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

Read More
10 Tips to Boost Contact Center Operational Efficiency

10 Tips to Boost Contact Center Operational Efficiency

In our fast-paced world, first impressions matter, and they have a big impact when dealing with customers. You only have one..

Read More
13 Awesome Ways to Acknowledge Employee Performance

13 Awesome Ways to Acknowledge Employee Performance

Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..

Read More
Top Call Center Training Tips and Best Practices

Top Call Center Training Tips and Best Practices

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

Read More