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10 Things to Consider When Writing a Call Center Script

10 Things to Consider When Writing a Call Center Script

Simply stated, there’s a right way and a wrong way to handle call center scripts. When done correctly, call center scripts can..

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How to Recognize Employee Performance in Your Call Center

How to Recognize Employee Performance in Your Call Center

In the context of a professional environment, recognition refers to special notice or attention. The keyword there is special..

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How QA Monitoring Tools Simplify Call Center Data

How QA Monitoring Tools Simplify Call Center Data

Your contact center collects an incredible amount of data every day. This data can tell you everything about your operations,..

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How AI Text Analytics Can Improve Contact Center Quality

How AI Text Analytics Can Improve Contact Center Quality

As a contact center quality assurance manager, you’re constantly working to improve efficiency, increase productivity,..

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6 Benefits and Challenges of Call Center Outsourcing

6 Benefits and Challenges of Call Center Outsourcing

Many companies believe the only way to ensure exceptional customer experiences is to handle all call center processes..

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How to Build a Strategic QA Framework for your Call Center

How to Build a Strategic QA Framework for your Call Center

This is the final blog (#4) in our Contact Center Quality Assurance Framework Series. You can blog #1, blog #2, and blog #3 ..

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5 Strategies For Developing Call Center Quality Assurance Guidelines

5 Strategies For Developing Call Center Quality Assurance Guidelines

If you want to enhance your contact center's customer experience, you are not alone.

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12 Strengths and Weaknesses that Set Call Center Agents Apart | ScorebuddyQA US

12 Strengths and Weaknesses that Set Call Center Agents Apart | ScorebuddyQA US

Agents are the heart of any call center. They're your first line of contact with your customers, and they can make or break..

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