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How to Build a Great Customer Service Scorecard

How to Build a Great Customer Service Scorecard

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

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Call Center Training Software: The Guide

Call Center Training Software: The Guide

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

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10 Tips to Boost Contact Center Operational Efficiency

10 Tips to Boost Contact Center Operational Efficiency

In our fast-paced world, first impressions matter, and they have a big impact when dealing with customers. You only have one..

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13 Awesome Ways to Acknowledge Employee Performance

13 Awesome Ways to Acknowledge Employee Performance

Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..

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Top Call Center Training Tips and Best Practices

Top Call Center Training Tips and Best Practices

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

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Customer Service as a Differentiator: The Call Center Guide

Customer Service as a Differentiator: The Call Center Guide

If you are struggling to differentiate your brand, what is one of the most important number one thing you can do? Focus on..

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How to Solve the Top Challenges Call Center QA Teams Face

How to Solve the Top Challenges Call Center QA Teams Face

A successful call center is a competitive advantage. It is a key differentiator for many companies—above and beyond the..

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A Guide to Contact Center Management

A Guide to Contact Center Management

Effective customer service is highly dependent on contact center management. It’s your leadership team that’s responsible for..

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