As a call center manager, it is your job to motivate, encourage, train, and help your agents in whatever way you can. In fact,..
The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..
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In our fast-paced world, first impressions matter, and they have a big impact when dealing with customers. You only have one..
Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..