The Importance of Agent Self-Scoring to Boost Engagement
How do your call center agents feel about their performance? Do they..
The coronavirus has changed work as we knew it for the foreseeable future. Many companies have moved to remote work, including..
To be successful in a call center, agents must be able to deal with a high volume of angry, confused, and frustrated..
People forget that spreadsheets were developed as computerized replacements of paper accounting worksheets, useful for..
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Your call center agents are key to your company’s success. They are the first point of contact with your customers and..
Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people..
When it comes to improving call center quality assurance (QA), the central issue for most organizations isn’t why it needs to..
The number one way to impact the level of trust your customers have with your company is by offering excellent customer..