The impact of emotions on the customer experience cannot be overstated. Over and above the idea of a happy or sad customer,..

Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively...

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..