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Improving Emotive CX After A Negative Scorecard

Improving Emotive CX After A Negative Scorecard

The impact of emotions on the customer experience cannot be overstated. Over and above the idea of a happy or sad customer,..

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Using Scorecard Data To Improve Emotive CX

Using Scorecard Data To Improve Emotive CX

Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively...

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The Biggest Call Center Challenges and Exactly How to Solve Them

The Biggest Call Center Challenges and Exactly How to Solve Them

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

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The 9 Habits of Highly Effective Call Center Managers

The 9 Habits of Highly Effective Call Center Managers

The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..

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