How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..
Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..
To be successful in a call center, agents must be able to deal with a high volume of angry, confused, and frustrated..
The path to success is paved with quality customer experiences. Arguably, it’s the best way to increase your revenue,..
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A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..