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10 Things to Consider When Writing a Call Center Script

10 Things to Consider When Writing a Call Center Script

Simply stated, there’s a right way and a wrong way to handle call center scripts. When done correctly, call center scripts can..

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How to Use Negative Customer Experience in the Call Center as a Training Tool

How to Use Negative Customer Experience in the Call Center as a Training Tool

Even if someone loves your company or product, 59% of people will walk away after several bad experiences, and 17% will..

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12 Strengths and Weaknesses that Set Call Center Agents Apart | ScorebuddyQA US

12 Strengths and Weaknesses that Set Call Center Agents Apart | ScorebuddyQA US

Agents are the heart of any call center. They're your first line of contact with your customers, and they can make or break..

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Customer Service Tips for Call Centers: Delighting Your Customers with Empathy

Customer Service Tips for Call Centers: Delighting Your Customers with Empathy

The goal of every organization should be to keep customers happy. It’s the definition of quality customer service. And it..

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Call Center Customer Relationship Management is Critical to the Customer Experience

Call Center Customer Relationship Management is Critical to the Customer Experience

Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

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Top Call Center Training Tips and Best Practices

Top Call Center Training Tips and Best Practices

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

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How to Measure Emotional Intelligence in Customer Service Employees

How to Measure Emotional Intelligence in Customer Service Employees

How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..

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Soft Skills Training 101: How to Develop Soft Skills in Customer Service

Soft Skills Training 101: How to Develop Soft Skills in Customer Service

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..

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