Agents are the heart of any call center. They're your first line of contact with your customers, and they can make or break..

The goal of every organization should be to keep customers happy. It’s the definition of quality customer service. And it..

Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..

To be successful in a call center, agents must be able to deal with a high volume of angry, confused, and frustrated..

The path to success is paved with quality customer experiences. Arguably, it’s the best way to increase your revenue,..