Simply stated, there’s a right way and a wrong way to handle call center scripts. When done correctly, call center scripts can..

Even if someone loves your company or product, 59% of people will walk away after several bad experiences, and 17% will..

Agents are the heart of any call center. They're your first line of contact with your customers, and they can make or break..

The goal of every organization should be to keep customers happy. It’s the definition of quality customer service. And it..

Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..