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New Agent Dashboard Deep-Dive

New Agent Dashboard Deep-Dive

A deep-dive into the recent Agent Dashboard release, overview of the new features and benefits for agents.

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How Capital One’s Team Uses Scorebuddy

How Capital One’s Team Uses Scorebuddy

An in-depth webinar with the Capital One team on how they have built out their QA infrastructure on Scorebuddy to deliver a..

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Building a QA Framework for improved CX

Building a QA Framework for improved CX

A visionary webinar on building a QA Framework to significantly improve customer experience.

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On-Demand Webinar: Quality Assessment — Empowering the Contact Center Manager and the C-Suite

On-Demand Webinar: Quality Assessment — Empowering the Contact Center Manager and the C-Suite

  • Why customer journey success is dependent on the investment made in preparing and supporting agents on their journey
  • Why your..
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