They use Scorebuddy’s Compliance and Calibration modules to manage the quality of these campaigns. Compliance is used to..

Scorebuddy is being used throughout permanent tsb by Quality Assurance for both the Sales as well as Operations. It is being..

This eBook is designed for contact center management teams who are striving to create a more positive, efficient, and..

Measuring call center Quality Assurance is necessary to improve NPS and other customer-driven experience analyticsthat..

• Why customer journey success is dependent on the investment made in preparing and supporting agents on their journey
• Why your..

Each call center, at one time or another, fits into, transitions through, or overlaps across three QA frameworks: Operational,..

• What makes your agents tick
• What a good call looks like
• What you should be measuring and how

• The business case for Quality Assessment in Call Centers.
• Tips for Quality Assessment Plan and Construction.
• Quality..