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Customer service is not a new concept. Every business knows that making sure your customers are happy is the best way to keep..
This eBook provides a guide to understanding and implementing Quality Assurance (QA) tactics in the call center for more..
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Scorebuddy's QA scorecard solution is being used at 5CA, a global outsourcer of customer service, to help improve quality,..
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This eBook provides an overview of the most common challenges facing call centers, agents, and companies today. It also..
Soft skills are difficult to measure, but it is not impossible. This report will show you how to sift through applicant files..
A publicly traded Internet services and telecommunications firm is using Scorebuddy QA scorecards to monitor behaviours that..
A premiere global banking organization uses Scorebuddy QA scorecards as a centraltool for managing the firm’s credit card..
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