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This eBook provides a guide to understanding and implementing Quality Assurance (QA) tactics in the call center for more..
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Scorebuddy's QA scorecard solution is being used at 5CA, a global outsourcer of customer service, to help improve quality,..
This eBook provides an overview of the most common challenges facing call centers, agents, and companies today. It also..
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Soft skills are difficult to measure, but it is not impossible. This report will show you how to sift through applicant files..
A publicly traded Internet services and telecommunications firm is using Scorebuddy QA scorecards to monitor behaviours that..
A premiere global banking organization uses Scorebuddy QA scorecards as a centraltool for managing the firm’s credit card..
See how Beachbody utilizes Scorebuddy as an agent performance monitoring tool and performance gap analysis across its global..
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