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5CA Case Study

5CA Case Study

Scorebuddy's QA scorecard solution is being used at 5CA, a global outsourcer of customer service, to help improve quality,..

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Call Center CX eBook

Call Center CX eBook

This eBook provides an overview of the most common challenges facing call centers, agents, and companies today. It also..

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Soft Skills in the Call Center Environment eBook

Soft Skills in the Call Center Environment eBook

Soft skills are difficult to measure, but it is not impossible. This report will show you how to sift through applicant files..

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Tucows Case Study

Tucows Case Study

A publicly traded Internet services and telecommunications firm is using Scorebuddy QA scorecards to monitor behaviours that..

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Financial Service Case Study

Financial Service Case Study

A premiere global banking organization uses Scorebuddy QA scorecards as a centraltool for managing the firm’s credit card..

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Beachbody Case Study

Beachbody Case Study

See how Beachbody utilizes Scorebuddy as an agent performance monitoring tool and performance gap analysis across its global..

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Gap Analysis for Individual Training in the Call Center

Gap Analysis for Individual Training in the Call Center

A call center is a dynamic organization - always growing, always improving - for the benefit of the brand. The people who take..

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WWF Case Study

WWF Case Study

They use Scorebuddy’s Compliance and Calibration modules to manage the quality of these campaigns. Compliance is used to..

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