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The Roadmap for Success: Agent Soft Skills

The Roadmap for Success: Agent Soft Skills

Customer service is not a new concept. Every business knows that making sure your customers are happy is the best way to keep..

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The Ultimate Guide to Call Center QA eBook

The Ultimate Guide to Call Center QA eBook

This eBook provides a guide to understanding and implementing Quality Assurance (QA) tactics in the call center for more..

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Benefit Mall Case Study

Benefit Mall Case Study

Help to Create The Effortless Customer Experience

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5CA Case Study

5CA Case Study

Scorebuddy's QA scorecard solution is being used at 5CA, a global outsourcer of customer service, to help improve quality,..

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Call Center CX eBook

Call Center CX eBook

This eBook provides an overview of the most common challenges facing call centers, agents, and companies today. It also..

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Soft Skills in the Call Center Environment eBook

Soft Skills in the Call Center Environment eBook

Soft skills are difficult to measure, but it is not impossible. This report will show you how to sift through applicant files..

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Tucows Case Study

Tucows Case Study

A publicly traded Internet services and telecommunications firm is using Scorebuddy QA scorecards to monitor behaviours that..

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Financial Service Case Study

Financial Service Case Study

A premiere global banking organization uses Scorebuddy QA scorecards as a centraltool for managing the firm’s credit card..

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