TomTom N.V. is a Dutch multinational developer & creator of location technology and consumer electronics and the leading..

How one Outsourcer switched from a Traditional Quality Model to an Innovative Model using Scorebuddy.

An effective omnichannel customer experience is more critical than ever. Is your brand ready to connect with your customers on..

The ultimate guide to improving call center QA through better efficiency and customer experience. Quality assurance in the..

A visionary webinar on building a QA Framework to significantly improve customer experience.

So, how do you improve call center CX and customer service in the contact center? It has to do with your call center being the..

Customer service is not a new concept. Every business knows that making sure your customers are happy is the best way to keep..

This eBook provides a guide to understanding and implementing Quality Assurance (QA) tactics in the call center for more..