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    On the Clock: 10 Time Management Tips to Enhance Call Center Performance

    Effective time management is one of the keys to success in any field, particularly in the demanding contact center industry.
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    Playing the Long Game: 7 Ways to Foster Customer Loyalty in the Call Center

    In the hyper-competitive world of the call center, customer loyalty is vital for brand value, lead...
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    G2 Names Scorebuddy a Leader in Contact Center Quality Assurance

    For the third consecutive quarter, independent research firm G2 has recognized Scorebuddy as a...
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    Give It to Me Straight: 8 Ways to Get Honest Call Center Customer Feedback (And How to Act On It)

    Getting customer feedback can be challenging, but it’s essential for call center quality assurance....
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    Delight and Sell: How Can Call Centers Become Revenue Generators?

    While delivering top-quality customer service is the primary focus for call centers, many...
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    Compliance in Pajama Bottoms: How to Keep Your Call Center Compliant When Working Remotely

    Regulatory breaches can expose an organization to significant financial and reputational damage, so...
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    It’s Not Them, It’s You. What is Bad Customer Service and How Do You Spot It?

    Do you think your call center is offering the best service it possibly can? Think before you...
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    Because They Care: 6 Human-Centric Ways to Improve Call Center Agent Productivity

    Traditional call center targets can be strong productivity drivers. However, to really improve...
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    Battle Royal: Evaluation Spreadsheets vs Scorecards. Which One to Choose for Your Business?

    When it comes to carrying out quality assurance for your business, two main tools have become...
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