Welcome to our Blog

    Call Center Metrics, Platforms and News

    Filter By

    Shaping the Future of Contact Center QA With ChatGPT

    What is Scorebuddy Labs? Scorebuddy Labs is our innovation center, a team that experiments with new technologies to build a better platform. It’s a great place to be, discovering...
    Read more

    How to Turn Call Center Call Escalation to Your Advantage

    Call escalations can be frustrating for everyone involved—agents, customers, and supervisors....
    Read more

    What is Attrition Rate? Reduce Turnover, Improve Call Center Agent Retention

    High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given...
    Read more

    Subscribe to the Blog

    Be the first to get the latest insights on call center quality assurance, customer service, and agent training

    7 Simple But Effective Sales Training Games for Your Call Center

    The call center can be a high-pressure environment, particularly for sales-focused agents, so it’s...
    Read more

    G2 Report Names Scorebuddy Leader in Contact Center QA

    For the fourth quarter running, independent research firm G2 has named Scorebuddy a Leader in...
    Read more

    The Upsides and Downsides of Automation and AI in Call Center QA

    AI is already having a significant impact on call center QA, and its influence is likely to grow...
    Read more

    5 Biggest Call Center Security Threats (And How to Mitigate Them)

    83 percent of companies will face a data breach at some point. Given that contact centers often...
    Read more

    6 Things You Can’t Ignore When Conducting a Call Center Audit

    To get the best out of your call center, you need to understand what’s working, what isn’t, and...
    Read more

    How to Effectively Deal With No Call No Show Instances in Call Centers

    Employee absenteeism can significantly disrupt workflow in your call center, leading to reduced...
    Read more