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Call Center Metrics, Platforms and News
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Unlock the Full Power of Call Center Analytics
In many ways, analytics have altered the role of the contact center quite significantly, taking it from a service offering to a strategic tool capable of enhancing customer...
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11 Mistakes to Avoid When Setting up Call Center Reporting
Comprehensive reporting is essential to call center success. By transforming your unstructured data...
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11 Reasons Why Quality Assurance Is Important
Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
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11 Bold CSAT Questions to Guarantee Honest Customer Feedback
As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
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Is Automation a Game Changer for Call Center QA Compliance?
Compliance is a pressing concern for call centers worldwide, with 61 percent of companies now...
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Scorebuddy Employee Q&A: Campaigns Manager Mariana
Mariana Storto is our Campaign Manager here at Scorebuddy but, more importantly, she’s a dog...
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Why Millennials Choose Chat over Traditional Customer Service
Businesses that want to deliver an omnichannel experience require a laser focus on the customer....
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The 9 Habits of Highly Effective Call Center Managers
The life of a call center manager can be challenging. You’ve got an entire team of people who must...
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Call and Contact Center Cloud Solutions to Enhance Operations
Projections suggest that the global cloud-based contact center market will grow to $54.7 billion by...
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