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15 Call Center Script Best Practices

15 Call Center Script Best Practices

Every call center manager knows that when agents start out, they need a script to follow when interacting with customers. It’s..

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How to Choose the Right LMS for Call Center Training

How to Choose the Right LMS for Call Center Training

Customers expect excellent customer service when dealing with your company. In fact, offering excellent customer service is..

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8 Benefits of Using an LMS in Your Call Center

8 Benefits of Using an LMS in Your Call Center

Employee training is critical in every industry, business, and role. It is a way to help to certify that the people on your..

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Why on Earth Should You Let an Agent Self-Score

Why on Earth Should You Let an Agent Self-Score

The Importance of Agent Self-Scoring to Boost Call Scores and Engagement 

How do your call center agents feel about their..

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How to Calculate the ROI of the Customer Experience

How to Calculate the ROI of the Customer Experience

Your customers are happy. Congratulations! You rank well on your Customer Satisfaction Score (CSAT) and Net Promoter Score..

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9 Ways to Empower Your Customer Service Agents

9 Ways to Empower Your Customer Service Agents

Customer service is a competitive field. 90 percent of Americans use customer service as a factor in deciding whether or not..

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How to Analyze Contact Center Quality Monitoring Reports

How to Analyze Contact Center Quality Monitoring Reports

Are your customers happy with your service?

Are your call center agents doing their jobs and meeting business goals?

Is your..

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How Customer Experience Management Drastically Improves Customer Loyalty and Retention

How Customer Experience Management Drastically Improves Customer Loyalty and Retention

A loyal customer is a profitable customer. Not only do loyal customers spend 31% more than new customers, but they are also..

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