Even before the COVID-19 pandemic, 50% of the workforce worked in some sort of telecommuting role, and 80 to 90% would like to..
In order to provide high-quality customer service, it’s essential that you standardize processes and set up a system for..
When you invest in customer experience, you have a clear competitive advantage. This can be particularly important during a..
With the COVID-19 pandemic growing day by day, businesses around the world are finding themselves facing a crisis, unlike..
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The coronavirus has changed work as we knew it for the foreseeable future. Many companies have moved to remote work, including..
Customer experience (CX) might be the most frequently used term in the customer service industry. Everyone is talking about..
Providing quality customer service is the most visible way to stand out as a brand in today’s competitive marketplace. In..