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Customer Service Tips for Call Centers: Delighting Your Customers with Empathy

Customer Service Tips for Call Centers: Delighting Your Customers with Empathy

The goal of every organization should be to keep customers happy. It’s the definition of quality customer service. And it..

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Get Actionable Insights from Contact Center Data with AI Text Analytics

Get Actionable Insights from Contact Center Data with AI Text Analytics

Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and can barely keep up with..

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Call Center Customer Relationship Management is Critical to the Customer Experience

Call Center Customer Relationship Management is Critical to the Customer Experience

Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

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How to Use Agent Scorecards for Call Center Quality Assurance

How to Use Agent Scorecards for Call Center Quality Assurance

Customers have so many choices available to them and can easily switch to another company, leaving businesses and brand..

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25 Key Features Call Center Quality Management Software | US Scorebuddy

25 Key Features Call Center Quality Management Software | US Scorebuddy

Once you determine that you need call center quality management software for the success of your call center, the selection..

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How to Set Call Center SMART Goals with Examples | US ScorebuddyQA

How to Set Call Center SMART Goals with Examples | US ScorebuddyQA

Highly engaged employees are 480% more committed to helping their company succeed. And companies with high levels of employee..

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Implement Effective Call Center Quality Assurance Program | US ScorebuddyQA

Implement Effective Call Center Quality Assurance Program | US ScorebuddyQA

Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..

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Text Analytics for Call Centers: A Rich Source of Insight into your Customers

Text Analytics for Call Centers: A Rich Source of Insight into your Customers

Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact..

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