Feedback is something that many people dread receiving and giving. For some reason, we believe that if we are getting..
The most important call centers focus is on providing good customer service calls. But how do you know if your contact center..
Life is a constant learning process. We’re never at the end of the journey, and there’s always some way that we can get..
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How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..
Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..
To be successful in a call center, agents must be able to deal with a high volume of angry, confused, and frustrated..
Do you know how well your agents are handling every customer interaction? Does their performance meet your expectations for a..