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    Call Center Metrics, Platforms and News

    Unlock the Full Power of Call Center Analytics

    In many ways, analytics have altered the role of the contact center quite significantly, taking it from a service offering to a strategic tool capable of enhancing customer...
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    11 Mistakes to Avoid When Setting up Call Center Reporting

    Comprehensive reporting is essential to call center success. By transforming your unstructured data...
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    11 Reasons Why Quality Assurance Is Important

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
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    11 Bold CSAT Questions to Guarantee Honest Customer Feedback

    As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
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    Is Automation a Game Changer for Call Center QA Compliance?

    Compliance is a pressing concern for call centers worldwide, with 61 percent of companies now...
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    Scorebuddy Employee Q&A: Campaigns Manager Mariana

    Mariana Storto is our Campaign Manager here at Scorebuddy but, more importantly, she’s a dog...
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    Why Millennials Choose Chat over Traditional Customer Service

    Businesses that want to deliver an omnichannel experience require a laser focus on the customer....
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    The 9 Habits of Highly Effective Call Center Managers

    The life of a call center manager can be challenging. You’ve got an entire team of people who must...
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    Call and Contact Center Cloud Solutions to Enhance Operations

    Projections suggest that the global cloud-based contact center market will grow to $54.7 billion by...
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