Every call center manager knows that when agents start out, they need a script to follow when interacting with customers. It’s..
Customers expect excellent customer service when dealing with your company. In fact, offering excellent customer service is..
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Your customers are happy. Congratulations! You rank well on your Customer Satisfaction Score (CSAT) and Net Promoter Score..
Are your customers happy with your service?
Are your call center agents doing their jobs and meeting business goals?
A loyal customer is a profitable customer. Not only do loyal customers spend 31% more than new customers, but they are also..