Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to..
While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..
Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..
In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..
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This blog has been updated in April 2019
Companies that carefully gather and assess call center data have more effective call..
This blog has been updated on March 2019
Customer experience (CX) is often classified as an intangible concept; a concept from..
Customer experience executives in all types of organizations continually evaluate call center activities to determine what..