Customer service 101: well-trained contact center agents. They are your first point of contact and the individuals most..
Call center training is one of the most effective ways to boost performance, drive efficiency, and fill knowledge gaps...
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Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, emails, live chats, call..
What makes a good customer experience? Is it the same as what makes a productive call center? There’s a lot of overlap, but..