Customer service is a competitive field. 90 percent of Americans use customer service as a factor in deciding whether or not..

Are your customers happy with your service?

Are your call center agents doing their jobs and meeting business goals?

Is your..

A loyal customer is a profitable customer. Not only do loyal customers spend 31% more than new customers, but they are also..

The importance of call center quality feedback cannot be overstated. It is the basis for your call center’s success. It’s only..

Call center training is critical to success. Not only does it ensure that you provide your customers the experience they..

This article written by Mary May, Head of QA Division, RelateCare, a long term Scorebuddy customer, originally appeared here: 

There’s no doubt: the world has gone remote.

Even before the coronavirus, remote work was on the rise.

• An estimated 4.7..

Whether you’ve been working in a virtual environment for a month or for years, you know that the key to success is employee..