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[GUIDE] How to Create a Call Center Incentive Program in 8 Steps

[GUIDE] How to Create a Call Center Incentive Program in 8 Steps

Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people..

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Adding Quality Metrics to Your Data Analytics | US ScorebuddyQA

Adding Quality Metrics to Your Data Analytics | US ScorebuddyQA

If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. 

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Can Speech Analytics deliver effective QA? | US Scorebuddy

Can Speech Analytics deliver effective QA? | US Scorebuddy

Your contact center and the teams that staff it are ultimately responsible for delivering a consistent and positive customer..

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The Best Way To Measure Call Center Quality Assurance Metrics | US ScorebuddyQA

The Best Way To Measure Call Center Quality Assurance Metrics | US ScorebuddyQA

If you are a call center or quality assurance manager, then you likely use call center metrics to measure your agents'..

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Why You Should Start A Zendesk Integration Today | US ScorebuddyQA

Why You Should Start A Zendesk Integration Today | US ScorebuddyQA

A great customer experience isn’t just a consideration; it’s a necessity.

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How to Build a Call Center QA Monitoring Scorecard | US ScorebuddyQA

How to Build a Call Center QA Monitoring Scorecard | US ScorebuddyQA

This blog has been updated in June 2019

Positive customer engagement is a critical component of any call center operation. You..

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The 11 Guidelines You Need to Improve Call Center Quality Assurance

The 11 Guidelines You Need to Improve Call Center Quality Assurance

When it comes to improving call center quality assurance (QA), the central issue for most organizations isn’t why it needs to..

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How to Optimize Your Call Center Performance | US ScorebuddyQA

How to Optimize Your Call Center Performance | US ScorebuddyQA

Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..

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