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Implement Effective Call Center Quality Assurance Program | US ScorebuddyQA

Implement Effective Call Center Quality Assurance Program | US ScorebuddyQA

Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..

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Text Analytics for Call Centers: A Rich Source of Insight into your Customers

Text Analytics for Call Centers: A Rich Source of Insight into your Customers

Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact..

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How Savvy Managers Can Make a Business Case for New Call Center Software

How Savvy Managers Can Make a Business Case for New Call Center Software

As a savvy call center manager, you know how important call center software is to your team’s success. You perfectly..

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The 13 Call Center Technology Trends to Watch (And Implement)

The 13 Call Center Technology Trends to Watch (And Implement)

The call center has never been more important. In a post-COVID world, high-quality customer service that can be delivered..

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How to Build a Great Customer Service Scorecard

How to Build a Great Customer Service Scorecard

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

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Call Center Training Using Repeat Call and Root Cause Analysis

Call Center Training Using Repeat Call and Root Cause Analysis

When a customer contacts your call center, they are typically upset and looking for a solution to their problem. They want you..

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Call Center Training Software: The Guide

Call Center Training Software: The Guide

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

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10 Tips to Boost Contact Center Operational Efficiency

10 Tips to Boost Contact Center Operational Efficiency

In our fast-paced world, first impressions matter, and they have a big impact when dealing with customers. You only have one..

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