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How Customer Experience Management Drastically Improves Customer Loyalty and Retention

How Customer Experience Management Drastically Improves Customer Loyalty and Retention

A loyal customer is a profitable customer. Not only do loyal customers spend 31% more than new customers, but they are also..

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How to Give and Track Positive Agent Feedback in Call Centers

How to Give and Track Positive Agent Feedback in Call Centers

The importance of call center quality feedback cannot be overstated. It is the basis for your call center’s success. It’s only..

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Call Center Training Guide: Tips for Training Remote Agents

Call Center Training Guide: Tips for Training Remote Agents

Call center training is critical to success. Not only does it ensure that you provide your customers the experience they..

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Quality Assurance and the Healthcare Contact Center

Quality Assurance and the Healthcare Contact Center

This article written by Mary May, Head of QA Division, RelateCare, a long term Scorebuddy customer, originally appeared here: 

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How to Increase Remote Work Accountability with the RAMP Model

How to Increase Remote Work Accountability with the RAMP Model

There’s no doubt: the world has gone remote.

Even before the coronavirus, remote work was on the rise.

  • An estimated 4.7..
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How to Inspire and Motivate Call Center Teams While Working Remotely

How to Inspire and Motivate Call Center Teams While Working Remotely

Whether you’ve been working in a virtual environment for a month or for years, you know that the key to success is employee..

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11 Tips for Remote Call Center Management

11 Tips for Remote Call Center Management

Even before the COVID-19 pandemic, 50% of the workforce worked in some sort of telecommuting role, and 80 to 90% would like to..

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Step-by-Step Guide to Creating a Call Center Quality Assurance Program

Step-by-Step Guide to Creating a Call Center Quality Assurance Program

In order to provide high-quality customer service, it’s essential that you standardize processes and set up a system for..

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