Providing quality customer service is the most visible way to stand out as a brand in today’s competitive marketplace. In..

High quality leaders are the backbone of every organization. Unfortunately, 77% of organizations struggle to find people who..

A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..

Every company wants to be more productive. After all, if more is accomplished every day, profits increase, employee engagement..

Feedback is something that many people dread receiving and giving. For some reason, we believe that if we are getting..

The most important call centers focus is on providing good customer service calls. But how do you know if your contact center..

If you want to have a prosperous and productive call center, it has to start from the top down. Your agents cannot create..

Life is a constant learning process. We’re never at the end of the journey, and there’s always some way that we can get..