Training is time-consuming! That’s probably the first thought you have whenever you read an article about its importance.

It’s..

Are you maximizing the use of quality assurance in your call center? Most often, quality managers use quality assurance for..

The goal of every organization should be to keep customers happy. It’s the definition of quality customer service. And it..

Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and can barely keep up with..

Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..

Customers have so many choices available to them and can easily switch to another company, leaving businesses and brand..

Once you determine that you need call center quality management software for the success of your call center, the selection..

Highly engaged employees are 480% more committed to helping their company succeed. And companies with high levels of employee..