Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, emails, live chats, call..
What makes a good customer experience? Is it the same as what makes a productive call center? There’s a lot of overlap, but..
Are you maximizing the use of quality assurance in your call center? Most often, quality managers use quality assurance for..
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The goal of every organization should be to keep customers happy. It’s the definition of quality customer service. And it..
Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and can barely keep up with..
Today’s companies rely heavily on customer relationship management strategies to stay competitive and improve the customer..