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Use AI Text Analytics to Reduce Your Ticket Backlog

Use AI Text Analytics to Reduce Your Ticket Backlog

Customer service is only getting more and more difficult. Customers expect more from businesses than ever before, and they’re..

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Implement Your Call Center Operational QA Framework | US Scorebuddy QA

Implement Your Call Center Operational QA Framework | US Scorebuddy QA

This is Blog #2 in our Contact Center Quality Assurance Framework Series. You can find Blog #1 here. The series will continue..

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4 Ways Call Center Managers Can Improve Their Skills | US Scorebuddy QA

4 Ways Call Center Managers Can Improve Their Skills | US Scorebuddy QA

As a call center manager, it is your job to motivate, encourage, train, and help your agents in whatever way you can. In fact,..

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Known Risk Factors for Call Center Regulatory Compliance | US Scorebuddy QA

Known Risk Factors for Call Center Regulatory Compliance | US Scorebuddy QA

The call center is your first point of contact with your customers. It’s your opportunity to build relationships, develop..

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7 Tips to Reduce Customer Survey Fatigue & Still Get Feedback | US Scorebuddy QA

7 Tips to Reduce Customer Survey Fatigue & Still Get Feedback | US Scorebuddy QA

Do your customers love your product and service? What exactly do they think about your brand, your staff, and your call center?

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How Text Analytics Connects Your Call Center to Your Business Initiatives | US Scorebuddy QA

How Text Analytics Connects Your Call Center to Your Business Initiatives | US Scorebuddy QA

The contact center is the beating heart of every organization. It’s at the forefront of customer interaction. And since your..

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Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..

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Call Center Learning & Development for a Remote Workforce

Call Center Learning & Development for a Remote Workforce

Remote call centers are here to stay. They are 27% cheaper and experience 35% less downtime than their in-office counterparts...

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