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How Savvy Managers Can Make a Business Case for New Call Center Software

How Savvy Managers Can Make a Business Case for New Call Center Software

As a savvy call center manager, you know how important call center software is to your team’s success. You perfectly..

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The 13 Call Center Technology Trends to Watch (And Implement)

The 13 Call Center Technology Trends to Watch (And Implement)

The call center has never been more important. In a post-COVID world, high-quality customer service that can be delivered..

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How to Build a Great Customer Service Scorecard

How to Build a Great Customer Service Scorecard

As a contact center, nothing is more important than providing excellent customer service. After all, more than half of..

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Call Center Training Using Repeat Call and Root Cause Analysis

Call Center Training Using Repeat Call and Root Cause Analysis

When a customer contacts your call center, they are typically upset and looking for a solution to their problem. They want you..

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Call Center Training Software: The Guide

Call Center Training Software: The Guide

Effective employee training is one of the more essential long-term investments you can make in your company. It is essential..

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10 Tips to Boost Contact Center Operational Efficiency

10 Tips to Boost Contact Center Operational Efficiency

In our fast-paced world, first impressions matter, and they have a big impact when dealing with customers. You only have one..

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13 Awesome Ways to Acknowledge Employee Performance

13 Awesome Ways to Acknowledge Employee Performance

Expecting employees to do the job they are paid to do is a given. But how often do you thank your employees or give them..

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Top Call Center Training Tips and Best Practices

Top Call Center Training Tips and Best Practices

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

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