The coronavirus has changed work as we knew it for the foreseeable future. Many companies have moved to remote work, including..
Customer experience (CX) might be the most frequently used term in the customer service industry. Everyone is talking about..
Providing quality customer service is the most visible way to stand out as a brand in today’s competitive marketplace. In..
High quality leaders are the backbone of every organization. Unfortunately, 77% of organizations struggle to find people who..
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A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..
Every company wants to be more productive. After all, if more is accomplished every day, profits increase, employee engagement..
Feedback is something that many people dread receiving and giving. For some reason, we believe that if we are getting..