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    Call Center Metrics, Platforms and News

    Scorebuddy Named a G2 Market Leader for Contact Center Quality Assurance

    Independent research firm G2 has once again named Scorebuddy as a Leader in Contact Center Quality Assurance. This is the second consecutive quarter in which Scorebuddy has...
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    Getting Results with Call Center Surveys

    For honest feedback, there is no better source than the customer. Listening to the Voice of the...
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    Tackling Call Avoidance in Call Centers

    Call avoidance is a common problem in the contact center world and, if we’re being honest, an...
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    What is Call Abandonment Rate and Why Does It Matter?

    Call abandonment rate refers to the percentage of customers who hang up before they are connected...
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    Why Call Center Consumer Affairs Complaints Present an Opportunity

    In the age of social media, customers have a platform to vent their frustrations 24 hours a day,...
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    Customer Service Motivation Made Easy: 7 Simple Steps

    Anyone who has worked in a customer service environment knows that it can be stressful, and keeping...
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    Customer Service Evaluation: 11 Metrics to Monitor

    A successful contact center requires constant evaluation to ensure that all agents are working to...
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    Why Your Contact Center Might Lack Customer Service and 7 Ways to Fix It

    Excellent customer service has always been a key component of any successful contact center and,...
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    How to Reduce Repeat Calls Fast?

    Undoubtedly, all customers want customer service agents to give them the best solution in the...
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