Wow, what a busy few days we had in London! From meeting some old and new Scorebuddies, to launching our new Compliance Component and delivering some top notch keynote speeches we were run off our feet.
It was the 14th annual Customer Contact Expo and was attended by 5,000 people over the two days. Networking, learning and purchasing were all top of the agenda with a huge variety of sectors represented including retail, travel, utilities, housing, and public sector. Visitors were hungry to hear thought-leadership information and gain best practice tips which meant that the launch of our Best Practices Guide went down a treat!
Best Practices Guide to Quality Assessment Flying off the Shelves
We launched a specially designed guide to Quality Assessment for contact centres at the show which was warmly welcomed by our stand visitors. The guide comes jam packed with tips, advice and thought provoking concepts to give those making QA decisions the vital ingredients to be successful. Download the guide here in an eBook format!
Compliance Component Meets New Demands in Regulated Industries
The expo was a great place to release our latest update on the Scorebuddy core features which includes a new report available to all Scorebuddies for Compliance needs. The Compliance Component shows the compliance error rate and reasons for failure report. Read more about the new feature here.
Who visited our stand?
Over the two days the Scorebuddy stand was filled with many Contact Centre professionals from editors, to new prospects, fellow exhibitors, potential partners and of course some our loyal Scorebuddies - old and new! It was great to meet so many enthusiastic faces and we hope to see you again.
Derek Corcoran gives Keynote Speech joined by Special Guests
Scorebuddy MD, Derek Corcoran gave keynote speeches on Best Practices in Quality Assessment on both days of the show. Derek shone a light on how aligning organisational goals with QA goals is crucial to making QA a strategic metric that Head of Operations can look to for achieving their targets. The drain of spreadsheets on a contact centres’ resources was also discussed along with considering all stakeholders in QA design.
Carrina Erdos, Quality Manager at Agilisys joined Derek and spoke about the impact Quality Assessment has had on their organisation including winning new business. Damian Hall of Dunelm Mill was on hand Thursday afternoon to answer questions about QA and the difference before and after Scorebuddy.
Scorebuddy Directors Answer Tough Questions
Our Directors were under scrutiny from Lindsey Bredin, PR Manager in UBM. Lindsey quizzed Dick Bourke on the latest Compliance concerns for Contact Centre Managers and Derek Corcoran on Best Practices in Quality Assessment. Check out the interviews here.
Best Product on Show Competition
Scorebuddy was in the top ten best products or services on show at the Customer Contact Expo however unfortunately the number one prize was not to be. Thank you to everyone for voting for Scorebuddy to get us into the top ten!
@score_buddy was Busy Live Tweeting from #CCExpo14
@score_buddy took to the Twittersphere to broadcast what was happening from the Olympia over the course of the event. We weren’t the only ones tweeting, here’s a selection of some of our favourites!