High quality leaders are the backbone of every organization. Unfortunately, 77% of organizations struggle to find people who..
A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..
Every company wants to be more productive. After all, if more is accomplished every day, profits increase, employee engagement..
Feedback is something that many people dread receiving and giving. For some reason, we believe that if we are getting..
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The most important call centers focus is on providing good customer service calls. But how do you know if your contact center..
Life is a constant learning process. We’re never at the end of the journey, and there’s always some way that we can get..
How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..