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12 Strengths and Weaknesses that Set Call Center Agents Apart | ScorebuddyQA US

12 Strengths and Weaknesses that Set Call Center Agents Apart | ScorebuddyQA US

Agents are the heart of any call center. They're your first line of contact with your customers, and they can make or break..

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How to Build a Tactical QA Framework for your Call Center | ScorebuddyQA US

How to Build a Tactical QA Framework for your Call Center | ScorebuddyQA US

This is blog #3 in our Contact Center Quality Assurance Framework Series. You can blog #1 and blog #2 here.

Tactical planning..

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5 Ways to Leverage Text Analytics for Customer Surveys | US Scorebuddy QA

5 Ways to Leverage Text Analytics for Customer Surveys | US Scorebuddy QA

What do your customers think about your business?

As a contact center, answering that question with deep insight and accuracy..

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Generate New Revenue Using Data Monetization | US ScorebuddyQA

Generate New Revenue Using Data Monetization | US ScorebuddyQA

Customer data is critical to the success of a contact center operation. It’s how you improve the customer experience, avoid..

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QA Framework Guidelines Every Contact Center Manager Needs | US Scorebuddy QA

QA Framework Guidelines Every Contact Center Manager Needs | US Scorebuddy QA

Since the start of the pandemic, high-quality customer service has become more imperative than ever. In fact, post-COVID, 59%..

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How to Build a Knowledge Base in Your Contact Center | US Scorebuddy QA

How to Build a Knowledge Base in Your Contact Center | US Scorebuddy QA

Customer expectations are higher than ever, which means your contact center has to take support to the next level to even be..

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How to Avoid Bad Data in the Contact Center: 5 Critical Metrics | US Scorebuddy QA

How to Avoid Bad Data in the Contact Center: 5 Critical Metrics | US Scorebuddy QA

High-quality customer care is a core tenet of your contact center’s success. In fact, customer engagement focused on..

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11 Benefits of Call Center Agent Training | US Scorebuddy QA

11 Benefits of Call Center Agent Training | US Scorebuddy QA

There are few environments as competitive or time-crunched as a busy contact center. That's why every action you take must..

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