Simply stated, there’s a right way and a wrong way to handle call center scripts. When done correctly, call center scripts can..
Providing feedback is a delicate art and an important part of a call center manager’s job. You need to be skilled at giving..
When it comes to customer service, nothing will bring a business to its knees faster than bad customer service. A startling ..
When it comes to Key Performance Indicators (KPIs), one thing is true. When handled correctly, they can significantly improve..
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The number one goal of a successful call center operation is to create a consistent customer experience across all touchpoints..
Establishing a strong and loyal customer base is the ultimate goal of any call center operation. However, it’s the road you..