Every company wants to be more productive. After all, if more is accomplished every day, profits increase, employee engagement..
Feedback is something that many people dread receiving and giving. For some reason, we believe that if we are getting..
The most important call centers focus is on providing good customer service calls. But how do you know if your contact center..
Subscribe to the Blog
Life is a constant learning process. We’re never at the end of the journey, and there’s always some way that we can get..
This blog has been updated in April 2019
A customer's experience (CX) when contacting a company’s call center can be the..
How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..
Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..