Employee training is critical in every industry, business, and role. It is a way to help to certify that the people on your..
Your customers are happy. Congratulations! You rank well on your Customer Satisfaction Score (CSAT) and Net Promoter Score..
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Are your customers happy with your service?
Are your call center agents doing their jobs and meeting business goals?
A loyal customer is a profitable customer. Not only do loyal customers spend 31% more than new customers, but they are also..
The importance of call center quality feedback cannot be overstated. It is the basis for your call center’s success. It’s only..