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8 Benefits of Using an LMS in Your Call Center

8 Benefits of Using an LMS in Your Call Center

Employee training is critical in every industry, business, and role. It is a way to help to certify that the people on your..

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Why on Earth Should You Let Agents Self-Score

Why on Earth Should You Let Agents Self-Score

The Importance of Agent Self-Scoring to Boost Engagement

How do your call center agents feel about their performance? Do they..

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How to Calculate the ROI of the Customer Experience

How to Calculate the ROI of the Customer Experience

Your customers are happy. Congratulations! You rank well on your Customer Satisfaction Score (CSAT) and Net Promoter Score..

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9 Ways to Empower Your Customer Service Agents

9 Ways to Empower Your Customer Service Agents

Customer service is a competitive field. 90 percent of Americans use customer service as a factor in deciding whether or not..

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How to Analyze Contact Center Quality Monitoring Reports

How to Analyze Contact Center Quality Monitoring Reports

Are your customers happy with your service?

Are your call center agents doing their jobs and meeting business goals?

Is your..

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How Customer Experience Management Drastically Improves Customer Loyalty and Retention

How Customer Experience Management Drastically Improves Customer Loyalty and Retention

A loyal customer is a profitable customer. Not only do loyal customers spend 31% more than new customers, but they are also..

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How to Give and Track Positive Agent Feedback in Call Centers

How to Give and Track Positive Agent Feedback in Call Centers

The importance of call center quality feedback cannot be overstated. It is the basis for your call center’s success. It’s only..

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Call Center Training Guide: Tips for Training Remote Agents

Call Center Training Guide: Tips for Training Remote Agents

Call center training is critical to success. Not only does it ensure that you provide your customers the experience they..

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