Call center training is critical to success. Not only does it ensure that you provide your customers the experience they..
This article written by Mary May, Head of QA Division, RelateCare, a long term Scorebuddy customer, originally appeared here:
There’s no doubt: the world has gone remote.
Even before the coronavirus, remote work was on the rise.
- An estimated 4.7..
Whether you’ve been working in a virtual environment for a month or for years, you know that the key to success is employee..
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In order to provide high-quality customer service, it’s essential that you standardize processes and set up a system for..
When you invest in customer experience, you have a clear competitive advantage. This can be particularly important during a..